It's worth it to read the entire interview for yourself. but here's what struck me.
People are not born evil, but rather with survival talents, and remarkable mental templates to be anything imaginable...Most of us fail to appreciate the extent to which our behavior is under situational control, because we prefer to believe that is all is internally generated.
The human instinct to survive more often than not causes us to chose the path of least resistance, lest we find ourselves outcast from the group.
This human tendency is what makes Innovation so hard. If honesty is not the norm, if risk is punished, if failure is rewarded with a silent demotion, then people will respond with the appropriate behavior and the subsequent politics, games, and corporate entertainment do anything but produce great products.
Any genuine discussion about Great anything (products, process, profits) needs to start as an authentic discussion between people. A discussion that begins to build trust. Any system, process, whatever, that doesn't start with how to relate with each other as people is wrong.