The other day I was in the pool doing a workout. The plan called for some speedwork; to do some up tempo laps in order to push the anerobic performance envelope.
I pushed myself hard and completed the 100yd repeats in about 1:45 min.
Unfortunately for me after I had completed my planned workout I still had time left. I figured I would mail in the rest of the workout as I was plumb tired.
So I just went easy, working on "perfect" form instead of worrying about the time. For the next 100yd I posted a time of 1:45min.
By perfecting my form I was able to spend less energy and finish in the same amount of time.
There was still more time left in my workout so I went after another 100yd. This time focusing on lengthening my stroke, keeping my form, and forgetting about my time.
Heck, I already just posted a time equal to my fastest time and didn't even have to try that hard. Enough accomplished.
My time on the last 100yd was 1:36min. The best time of my life for 100yd and it came as a result of the least amount of effort expended.
I didn't pour any energy into waste, focused it all on form (also known as the right things) and got amazing results.
I think business is the same way.
Previously I posted this chart (
Link) that shows that you can get better performance by both increasing or decreasing the amount of orgaizational trust.

If you yell at people for results you will get better performance (in the short term) because you are focused. If you build organizational trust in the long term you get breakthrough performance.
The trick then is building that organizational trust (the right things). How do you that?
An organization is just a goup of people working together. They interact with each other through dialog. The answer then to building organization trust is by having the right dialog.
What's the right dialong? The ability to have
difficult conversations with people in a manner that maintains there self-respect is the business equivilent of swimming with good form.
You don't need to work harder, but you need to be able to talk about the hard things.